Complaints Process

We aim to provide our clients with a first class service. If we have not delivered the service that you expect or you are concerned with the service or advice provided, we would like the opportunity to put things right.

Who to contact

In the first instance you should direct any complaint to our Complaints Officer at:

Gemma Mather
Lloyd & Whyte Community Broking Ltd
Affinity House
Bindon Road

Email address – [email protected] 

If you cannot settle your complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. Their contact information is as follows:

Financial Ombudsman Service
Exchange Tower
E14 9SR

FOS Consumer Helpline: 0800 023 4567 (if calling from a landline) or 0300 123 9123 (if calling from a mobile).


Alternatively, you may send your complaint to us by email: [email protected].

Please note that responsibility of data security during transfer rests with the sender and not with the receiver. We cannot guarantee unencrypted email transmissions are secure or error free, and accept no liability for interception and misuse.